Contact Us

Talk to the Score Team

Comparing platforms, chasing an inbox placement problem, or planning a migration? Tell us what you're working on and the right person will reply.

Send us a message

Submitting opens a pre-filled email in your mail app, addressed to connect@scorehq.co. Nothing is sent until you hit send there — so nothing you type is stored on this site.

Book a call instead

We only use what you send to answer your question. See our Privacy Policy.

Email us

The fastest way to reach a human. Goes straight to the team that owns your question.

connect@scorehq.co

Book a demo

A 30-minute walkthrough of multi-SMTP routing, segmentation, and deliverability reporting.

Pick a time

Read the docs

Setup guides, SMTP provider configuration, API reference, and authentication walkthroughs.

Knowledge base

Follow along

Product updates, deliverability research, and release notes as they ship.

LinkedIn
Response Times

Who Picks Up Your Message

One inbox, four teams behind it. Say which of these you're writing about in your message and it lands with the right people faster.

Sales & pricing

Volume-based quotes, annual plans, procurement paperwork, and migration scoping from your current provider.

Same business day

Technical support

Sending errors, API and SMTP integration questions, webhook delivery, and account configuration.

Within 24 hours

Deliverability

Inbox placement drops, blocklist removal, SPF/DKIM/DMARC setup, IP warming plans, and reputation recovery.

Within 24 hours

Security & privacy

Data processing agreements, subprocessor lists, GDPR questions, and vulnerability reports.

Within 2 business days
FAQ

Before You Write In

Sales and pricing questions are usually answered the same business day. Technical support and deliverability requests are answered within 24 hours, and security or privacy paperwork within two business days. We work across time zones, so a message sent overnight is picked up the next morning.
For deliverability issues: the sending domain, the affected mailbox providers, and roughly when the drop started. For technical issues: the endpoint or SMTP provider involved and any error message you received. For pricing: your monthly send volume and the providers you currently use.
Yes. Book a 30-minute call and we will walk through your current setup, show how multi-SMTP routing would apply to it, and give you a realistic view of what migrating involves. There is no obligation to buy and no sales script.
Yes. Every account gets email support regardless of plan. Higher-volume plans add direct access to our deliverability team and faster response commitments.
Sign in at app.scorehq.co and use the in-app support option so your request arrives with your account context attached. You can also email us directly and mention the email address on your account.

Would Rather Just Try It?

Start on the free tier, connect your own SMTP providers, and send your first campaign before you talk to anyone.

Start Free See Pricing