Score ("Score", "we", "us", or "our") operates the sending control platform available at scorehq.co and related subdomains (the "Platform"). This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website, sign up for an account, or use our services.
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please discontinue use of the Platform.
Score acts as a data controller for information we collect about visitors and account holders. For email recipient data that customers upload to send through our platform, Score acts as a data processor on behalf of the customer.
Score is a sending control plane that helps high-volume teams manage email campaigns, provider routing, and deliverability from a single system. Our registered business address and primary point of contact for privacy-related matters is:
Score Digital LLC
Email: connect@scorehq.co
Website: scorehq.co
We collect information in the following ways:
When you upload contact lists or recipient data to send campaigns through our Platform, Score processes that data solely on your behalf. This may include names, email addresses, and any custom attributes you attach. We do not sell or independently use this data for our own marketing purposes.
We do not intentionally collect government identification numbers, financial account numbers, medical or health information, or other sensitive personal data. Please do not submit such information through our Platform.
We use personal information collected through the Platform for the following purposes:
| Purpose | Description |
|---|---|
| Service delivery | Provisioning and operating your account, processing email sends, managing provider routing logic, and maintaining deliverability monitoring. |
| Billing & payments | Processing subscription fees, generating invoices, and handling payment disputes. |
| Customer support | Responding to help requests, diagnosing technical issues, and improving our support quality. |
| Product improvement | Analyzing aggregated usage patterns to improve platform features, routing logic, and deliverability tools. |
| Security & fraud prevention | Detecting and preventing abuse, unauthorized access, spam, and other harmful activity on the Platform. |
| Communications | Sending transactional notifications (password resets, billing alerts) and, where you have opted in, product updates and newsletters. |
| Legal compliance | Meeting obligations under applicable laws, responding to lawful requests, and enforcing our Terms of Service. |
If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, we rely on the following legal bases to process your personal data:
We do not sell personal information. We share data only in the following circumstances:
We engage trusted third-party vendors to help operate the Platform. These providers have access only to the data needed to perform specific functions and are bound by contractual obligations to protect it. Categories include:
In the event of a merger, acquisition, asset sale, or restructuring, personal data may be transferred as part of that transaction. We will notify affected users before data becomes subject to a materially different privacy policy.
We may disclose personal information when required to do so by law, court order, regulatory authority, or in good faith belief that disclosure is necessary to protect the rights, property, or safety of Score, our customers, or the public.
We may share information for other purposes where you have given explicit, informed consent.
We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer period is required by law. Our general retention guidelines are:
| Data Type | Retention Period |
|---|---|
| Account and profile data | Duration of account, plus 90 days after account closure |
| Billing and transaction records | 7 years (legal and tax obligation) |
| Email delivery logs | 90 days (rolling) |
| Support communications | 3 years from last interaction |
| Usage and analytics data | 24 months in identifiable form, then aggregated indefinitely |
| Customer-uploaded contact data | Retained while account is active; deleted within 30 days of account closure or earlier upon written request |
After retention periods expire, data is securely deleted or irreversibly anonymised.
Depending on your jurisdiction, you may have the following rights regarding your personal data:
To exercise any of these rights, email us at connect@scorehq.co. We will respond within 30 days. In some cases we may need to verify your identity before fulfilling a request. You also have the right to lodge a complaint with your local data protection authority.
Score's infrastructure is primarily operated from the United States. If you access the Platform from the EEA, the UK, Switzerland, or other regions with data transfer restrictions, your personal data may be transferred to and processed in countries that may have different data protection standards than your home jurisdiction.
Where such transfers occur, we apply appropriate safeguards including:
You may request a copy of the safeguards in place for cross-border transfers by contacting us at connect@scorehq.co.
Our website and Platform use cookies and similar technologies to provide functionality, measure performance, and improve your experience. The main categories we use are:
| Category | Purpose | Required? |
|---|---|---|
| Essential | Authentication, session management, security tokens, and load balancing. The Platform cannot function without these. | Yes |
| Functional | Remembering your preferences, language settings, and dashboard configuration. | No |
| Analytics | Understanding how users interact with our website and Platform to improve features and identify issues. | No |
| Marketing | Measuring the effectiveness of our ads and personalising content where applicable. | No |
You can manage non-essential cookies through your browser settings or our cookie consent tool. Disabling certain cookies may affect the functionality of the Platform.
We implement industry-standard technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These include:
No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. If you suspect a security incident involving your account, contact us immediately at connect@scorehq.co.
If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) grant you additional rights over your personal information:
To submit a California privacy request, email connect@scorehq.co with the subject line "California Privacy Request". We will respond within 45 days as required by law.
The Score Platform is intended for business use by adults and is not directed at children under the age of 16. We do not knowingly collect personal information from minors. If you believe we have inadvertently received data from a child under 16, please contact us immediately and we will take prompt steps to delete it.
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or Platform features. When we make material changes, we will:
Continued use of the Platform after changes take effect constitutes acceptance of the revised policy. We encourage you to review this page regularly.
If you have questions, concerns, or requests related to this Privacy Policy or how we handle your personal data, please reach out:
Score Digital LLC — Privacy
Email: connect@scorehq.co
Website: scorehq.co
We aim to respond to all privacy-related inquiries within 5 business days. For formal data subject requests under GDPR or CCPA, our response window is 30 days and 45 days respectively.